All orders are shipped from Rancho Santa Margarita, California via USPS or Fed Ex.
When you place an order, you will be asked to choose the processing time that best accomodates your delivery time frame. Orders placed with standard processing will ship in 5-7 business days. If you are ordering fresh itmes (candles or sugar scrubs) that will deliver more than 30 days in advance of your big day we do recommend requesting delivery 2-3 weeks prior to your event date to ensure freshness. Orders placed with rush processing will ship in 3 business days.
We want you to LOVE your order. We give a lot of care and attention to every detail to make sure you receive exactly what you wanted. If you ever receive anything other than what you ordered, or if you are not satisfied with your order in any way, contact us and we will make it right.
Due to the custom nature of our business once orders are placed they cannot be cancelled or refunded. Refunds for products will only be given on custom products if there is an error made by The Favor Design Studio. Please be sure to allow plenty of time for delivery for special events. The Favor Design Studio does guarantee shipment within the time frame specified at checkout but when working with a 3rd party delivery system a little wiggle room is always a plus.